CANCELLATION POLICY & FEES

Lake

Arrival to

Your Massage

Please arrive 5-10 minutes prior to the scheduled starting time. This allows you to speak with your therapist, change and prepare for the service. All wellness visits have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.  

Cancellation Policy and Fees

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Upon booking your appointment you will be invoiced a $50 deposit to secure your time. This deposit will be deducted from your balance at time of service.
Any cancellations made same day of services will forfeit their initial deposit of $50. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapist not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our therapist is functioning in an "on call" status and travels to the office specifically for your service. For these reasons, we are obligated to compensate our therapist for their time. 

Late Arrival Policy

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification for your late arrival. The original reservation fee will be charged. 

No Show Policy

At Restoration Bodywork, we understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, business meetings and children's illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.